The conditions of sale for every order placed at bio-swiss.com. These terms are linked at checkout before you pay, and your dispatch confirmation sets out your cancellation rights in full, with the model cancellation form. The version in force on the day you place your order is the version that governs it. Version 2.2 — 8 October 2026.
UK law requires an online shop to identify the trader and give a means of contact. Here it is.
BIO SWISS is a range of Swiss-formulated food supplements, manufactured in the EU and sold online at bio-swiss.com. BIO SWISS is a brand name: the products are not certified organic. We publish the storefront; checkout and payment are handled by Shopify and its payment providers.
BIO SWISS LTD, registered in England and Wales, company number 14544393. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. VAT registered: GB 442 9549 69. BIO SWISS LTD is the seller of every order placed at bio-swiss.com and is the company you contract with. No other company is the seller of an online order.
Your order acknowledgement email names the seller, links to these terms and gives your order number; your dispatch confirmation, which is our acceptance, does the same. Keep both. Quote the order number when you cancel, return or complain: it is the quickest way for us to find your order, though a cancellation is valid without it.
The Swiss company associated with the brand is BIO-SWISS Sàrl, UID CHE-310.409.504, Chemin de la Vièze 1, 1873 Val-d'Illiez, Valais, Switzerland. BIO-SWISS Sàrl is not a party to your online purchase contract and you take no rights against it under these terms. It is named here for completeness. Your contract is with BIO SWISS LTD.
info@bio-swiss.com. This is the single address for orders, cancellations, returns, complaints and anything else arising from these terms. Notices to us can be sent to that address or by post to the registered office above. We reply in writing. Email is faster, and we would rather you used it.
These terms are published on this page, linked from checkout before you confirm an order, and sent to you with your order confirmation, which is your record of the terms that applied to your order: keep it. You can save or print them from this page at any time. From version 2.0 we keep a dated copy of every version of these terms and of our Returns and Shipping pages; if you want the version that applied to an order you placed on or after 3 October 2026, email us the order number and we will send it.
These points are set out here, prominently and before you are bound, because the law requires some of them to be given in advance to apply at all. They are repeated in full in the conditions of sale below. Nothing in this section, and nothing anywhere on this page, takes away a right the law gives you.
If you cancel because you have changed your mind, you pay the direct cost of returning the goods to us, and you carry the risk of the parcel until it reaches us. The cost depends on the service you choose and we cannot fix it in advance. Use a tracked service and keep the receipt. If the parcel is lost on the way back, that is your loss, not ours, whether or not you can show you sent it: we still refund within 14 days of your evidence of sending, as the law requires, but the refund for goods that never reach us is repayable and the claim lies against the carrier you chose, unless the loss was our doing.
Faulty, damaged or wrongly supplied goods are a separate matter: the law requires us to bear the cost of returning those, and we do.
Food supplements are sealed for health protection and hygiene. Under regulation 28(3)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, goods sealed for those reasons fall outside the distance cancellation right once the seal is broken after delivery. A change-of-mind return must therefore come back sealed, unopened and unused.
This is the law for hygiene goods, not a condition we have invented. Your rights over faulty goods are unaffected and apply whether or not the seal is broken.
Food supplements support normal physiological function as part of a varied diet. They are not a promise of any particular outcome for any particular person. A product that does not produce the subjective result you hoped for is not, for that reason, faulty or not as described. That is not us narrowing your rights: a product still has to be of satisfactory quality, fit for its purpose and as we described it.
The full ingredient list, the dose and the allergen information are printed on the jar and published on the product page before you buy. Read them first. Our products are not intended for use if you are pregnant or breastfeeding, and every label says so. Take medical advice before use if you are trying to conceive, taking prescription medication or under medical supervision. A reaction to an ingredient we have correctly declared is not, by itself, evidence that the product was defective: that is a point about what caused the problem, not an exclusion of liability, and it does not limit our liability under the Consumer Protection Act 1987 or for personal injury caused by our negligence. A reaction to something we failed to declare, or declared wrongly, is our problem and your rights are intact.
We sell food supplements to adults. By placing an order you confirm you are at least 18 years old. We may decline or cancel an order before dispatch where we are not satisfied of that, and if we have taken payment we refund it in full. If goods have already been delivered to someone under 18, unopened goods can come back to us at our cost for a full refund; your rights over faulty goods are unaffected.
Retail orders through bio-swiss.com are supplied for your own personal use. We may limit quantities, decline an order that looks like a trade order, and decline to supply you again. If you do resell, you take on a food business operator's own legal duties and you get no right to use our name, labels or images, or to present yourself as an authorised stockist. Wholesale, ambassador and B2B supply is available on separate written terms.
Where an order crosses a customs border, import VAT, customs duty and carrier handling or clearance fees may be charged on delivery. Those charges are set by the destination country, collected by the carrier and payable by you. They are not included in the price shown at checkout and we cannot calculate them in advance. Where you were told before you paid that they could arise, they are yours and we do not refund them; a reclaim, if any is due, is made to the authority that levied them. If you were not told that before you paid, they are ours, and we cover them when you send us the carrier's paperwork.
Check your parcel on arrival. Report transit damage, a shortage or a wrong item to info@bio-swiss.com within 48 hours of delivery, with photographs of the outer box, the packaging and the product, your order number and the batch code printed on the jar. Early reporting with evidence is how a claim against a carrier is won, and it is the fastest way to get you a replacement.
This is an evidence window for damage you can see, not a cut-off on your rights and not a condition of your refund. It does not apply to a fault you could not have seen on delivery, it does not shorten the 30-day right to reject, and a late report costs you nothing you are legally entitled to.
14 days from delivery to cancel a change-of-mind purchase of sealed goods. 30 days from delivery to reject goods that are faulty, not as described or not fit for purpose, and get your money back in full. Six months in which a fault is presumed to have been there at delivery unless we show otherwise, when you ask for a repair or replacement, a price reduction or final rejection. Six years in England, Wales and Northern Ireland, or five years in Scotland, to bring a claim. None of that is a gesture from us and none of it is conditional on anything on this page.
These conditions apply to every order placed through bio-swiss.com. They are read together with our Shipping Policy and our Returns and Refund Policy, which form part of the contract between us. Our Privacy Policy explains how we handle personal data; it is information, not a term of the contract. Where any of those pages conflicts with this one, these Terms govern, and where anything we have written conflicts with your statutory rights, the law wins.
These terms apply to every order you place through bio-swiss.com. They are linked at checkout before you confirm. Your dispatch confirmation, which is when the contract is made, sets out your cancellation rights in full with the model cancellation form and links to these terms, and you can save or print this page at any time. Placing an order means you accept the version then published. If you are a consumer and a term is unclear or ambiguous, it is read in the way most favourable to you; that is the law (section 69 of the Consumer Rights Act 2015) and we are not going to pretend otherwise. Our Returns & Refunds page and our Shipping & Delivery page form part of these terms. If either of them ever differs from these terms, these terms govern.
Your contract is with BIO SWISS LTD, company number 14544393, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. BIO SWISS LTD is the seller of every online order placed at bio-swiss.com.
Most of this page is written for consumers buying for their own use. Section 04 applies instead where you buy wholly or mainly for a business purpose or for resale. Whether you are a consumer is a question of fact and law, not a box either of us ticks: if you are in fact buying as a consumer, you keep every consumer right, and nothing in section 04, no label at checkout and no description we use can take that away from you. If you are in fact buying for a business, you cannot acquire consumer rights by using a retail checkout.
You may order only if you are 18 or over and able to enter into a binding contract. You must give a correct name, delivery address and email address. We are entitled to rely on the details you enter at checkout, and we are not responsible for a delivery that fails because the address you gave was wrong. Tell us quickly if you spot a mistake and we will correct it if the parcel has not left us.
Everything on the site is an invitation to order and not an offer we are bound by. Your order is an offer to buy. The automatic email we send when you place an order — whatever its subject line says, including “order confirmation” — records that we have received the order and what you paid; it is not acceptance. The contract forms when we send you a dispatch confirmation, and it covers the goods named in that confirmation. Where an order is dispatched in parts, each dispatch confirmation forms a separate contract for the goods it names. At checkout you see your basket, your delivery and payment details and the total before you press the pay button, and you can change any of them until then; we keep a record of every order, and a copy of these terms travels with the acknowledgement so that you can store it.
We may decline or cancel any order, in whole or in part, at any time before dispatch. Reasons include: the item is out of stock; a price or description was wrong, in which case clause 7 applies and you choose between the correct price and a full refund; a payment, address or fraud check fails; we cannot deliver to the address given; supplying your country would breach its rules on food supplements; we are not satisfied the buyer is 18 or over; the order appears to be for resale; or the order follows a pattern described in clause 24. We tell you the reason. If we decline or cancel after you have paid, we refund in full to the original payment method within 14 days and confirm that we have done so. Beyond that refund we are not liable for loss caused by an order we never accepted, except where clause 28 says we are.
We take care with prices and product information, but errors happen. Where we spot an error in a price or description before dispatch, no contract has yet formed: we contact you and you choose between confirming the order at the correct price or cancelling it for a full refund, and we never dispatch at a corrected price without your agreement. Once goods have been dispatched, the contract stands at the price you paid, and we will not cancel it to escape an error you could not reasonably have recognised. The exception is an obvious error: a price or discount that no reasonable customer would have taken to be our real price, such as a decimal point in the wrong place, or a code applied where its published conditions say it does not apply. An obvious error does not bind us even after dispatch: we tell you promptly and you choose between paying the difference to the correct price or returning the goods you have not used, at our cost, for a refund of what you paid for them, delivery included. Whether an error was obvious is judged objectively, not on our say-so. We never take further payment from you without your agreement, and we never ask you to pay more for goods you had already used before we told you of the error.
We sell food supplements: eight capsule complexes of 90 capsules per jar and two training powders of 30 servings per tub. Photography, renders and film show the product as closely as the medium allows, with the normal variation in colour between screens; minor variation in the appearance of the pack, the capsule or the powder is not a defect. Formulations and labels are updated from time to time, and the label on the jar you receive is the authority on ingredients, dose, allergens and storage for that batch. If what is in the jar differs from the description we gave before you ordered, the goods are not as described and clause 19 applies. The batch code and best-before date are printed on every pack. If a pack reaches you on or past its best-before date, or with less time to that date than you need to finish the jars of that product in your order at the stated dose, starting from delivery, that is a quality issue and clause 19 applies.
Prices are in pounds sterling. The total shown at checkout for your delivery address is the price you pay, whether or not UK VAT is chargeable on that delivery, and where UK VAT is chargeable it is included in that total; our VAT number is GB 442 9549 69. The price that applies to your order is the price shown at checkout when you confirm it. If the product page showed a lower price for the same item when you ordered, we charge the lower price or refund the difference. The price of the goods, the delivery charge, any tax and the total payable are all shown at checkout before you confirm, and we add nothing mandatory after that. The only charges that can follow are import charges collected by the carrier on an order that crosses a customs border, as clause 13 explains. We may change prices at any time. A price change, up or down, never affects an order you have already placed, and a promotion that starts after you place an order is not applied to it; an error is dealt with under clause 7. We may withdraw a product at any time; if that affects an order not yet dispatched, clause 6 applies and we refund you in full. “Promotional code” means any discount, welcome, newsletter, ambassador or referral code, and any automatic discount. One applies per order unless the offer itself says in writing that it can be combined with another; if checkout accepts more than one, that is an error under clause 7. A code must be entered at checkout before you pay and is not applied to an order afterwards. Each code is subject to the conditions published with it and may be withdrawn at any time before you use it. A welcome offer applies once, to the first order ever placed with us by you or to your delivery address, including where an earlier account has since been closed or deleted; unless its published conditions say otherwise, it does not apply to the Performance Pack or to trade or resale orders.
Checkout and payment are handled by Shopify and its payment providers. We do not see or store your full card details. Nothing is charged before you confirm the order and we never charge more than the total shown to you at checkout. Where a payment fails or is not received in cleared funds before dispatch, the order does not proceed and we tell you. Where a payment is reversed after dispatch, the price remains due to us as a debt and clause 23 applies; a reversal is not treated as a cancellation by you and does not affect any claim you have about the goods.
Delivery options, charges and estimated delivery times are shown at checkout and set out in our Shipping Policy, which forms part of these terms. Estimates are estimates. Unless we have agreed a specific date with you, we deliver without undue delay and in any event within 30 days of the day you place your order. Delay caused by an incorrect or incomplete address you gave us, or by a parcel being held because you did not answer a request from the carrier or customs to supply information or to pay import charges you were told may be payable, does not count against those 30 days. If we miss that, or miss a date we agreed, you can give us a further deadline that is appropriate in the circumstances, and if we miss that too you can treat the contract as at an end and take a full refund. Where you told us before ordering that delivery by a particular date was essential, or the circumstances make that obvious, you can end the contract and take a full refund straight away. If tracking has not updated for several working days, email us and we will chase the carrier.
We deliver to the address you give at checkout; check it before you confirm. The goods stay at our risk until they come into your physical possession, or into the physical possession of a person you have identified to take delivery of them. Where you tell the carrier to hand the parcel to a person — a named neighbour, a reception or concierge desk, the staff of a collection point — that person is someone you have identified to take delivery, and risk passes when they have it; where you ask for a parcel to be left unattended in a safe place or a locker, the order is delivered as you instructed when the carrier leaves it there, and if it is then taken or damaged, tell us straight away: we give you the carrier's delivery record, help you with any claim against the carrier and give you our answer in writing on the evidence, your instruction included. Where a parcel is left somewhere without an instruction from you, it remains at our risk until it reaches you, so if it has not reached you, tell us: once we have checked with the carrier, and you have given us any declaration of non-receipt we ask for, we replace it or refund you. Title passes to you when we have received payment in full.
Where an order crosses a customs border, import VAT, customs duty and carrier handling or clearance charges may be payable on delivery. Those charges are levied by the destination country and collected by the carrier. They are payable by you, they are additional to the price shown at checkout and they cannot reasonably be calculated by us in advance. We do not pay, reimburse or refund them. The one exception is the law's own: if you were not told before you paid that charges of this kind could arise, they are ours, and we cover them when you send us the carrier's paperwork. Where a parcel is refused, abandoned at customs or returned to us because such charges were not paid, we refund the price of the goods and the standard delivery charge you paid, and we may deduct the direct cost of getting the goods back to us, capped at the amount the carrier actually charges us and never more than you would have paid to return them yourself. We tell you the amount and the reason before we deduct it.
Check the parcel and its contents on arrival. Report transit damage, a shortage, a wrong item or a short-dated product to info@bio-swiss.com within 48 hours of delivery, quoting the order number and the batch code on the jar, and attaching photographs of the outer box, the packaging and the product. Keep the packaging until the claim is resolved; we may ask to see it or ask you to return it. This window covers what is visible on arrival. A fault you could not reasonably have seen on delivery is not caught by it, and you should tell us as soon as you find it. Reporting late or without evidence makes a carrier claim harder for us to win and may mean we ask you for more information before we resolve it, but it does not shorten the 30-day right to reject, the six-month presumption or any other right the law gives you, and it is not a condition of your refund.
As a consumer buying at a distance you have the right to cancel for any reason within 14 days after the day you receive the goods — or, where one order arrives in separate parcels, after the day the last one arrives — and a further 14 days from telling us to send them back. Email info@bio-swiss.com with your order number; one line is enough and no reason is needed. You may instead use the model cancellation form set out in Schedule 3 to the Consumer Contracts Regulations 2013, which is reproduced on our Returns & Refunds page and sent with your dispatch confirmation, but you do not have to. You pay the direct cost of returning the goods and you carry the risk of the return parcel until it reaches us. We refund the standard outbound delivery charge you paid; where you chose a faster or premium service we refund the standard rate and not the upgrade, as regulation 34(3) allows. You may also cancel at any time before dispatch, in which case we refund in full. For that purpose a cancellation counts from when it reaches us, so email is the way to do it: if the order has already been dispatched when your cancellation reaches us, this clause applies to it as a cancellation after dispatch, except that if we dispatched after your email reached us, we pay the return postage. Where you cancel only part of an order and keep the rest, the delivery was still made for what you kept, so the outbound delivery charge is not refunded unless it was higher because of the items you returned.
Food supplements are sealed for health protection and hygiene. Under regulation 28(3)(b) of the Consumer Contracts Regulations 2013, such goods fall outside the cancellation right once the seal has been broken after delivery. A change-of-mind return must come back with the seal intact, the jar unopened and the product unused. Where goods come back to us unsealed or used on a change-of-mind cancellation, the cancellation right does not apply to them and we may decline the refund. The goods remain yours: we hold them for at least 30 days, aim to tell you within 3 working days that we have them, and either return them to you at your cost — a cost we tell you first and which never exceeds what the carrier charges us — or, if you ask us in writing, dispose of them. We do not dispose of your goods without your instruction or without giving you 30 days' notice, and we do not keep both the goods and your money.
Sealed and unopened: refund of the price and the standard outbound delivery, as clause 15 sets out. Unsealed: the change-of-mind right has gone. Your rights over faulty, damaged, wrongly supplied or out-of-date goods have not, and we will not use this clause to refuse a quality claim.
When you are deciding whether to keep goods you may handle them as you reasonably would in a shop. Under regulation 34(9) of the Consumer Contracts Regulations 2013 we may deduct from your refund an amount reflecting any genuine reduction in the value of the goods caused by handling beyond that. A deduction reflects the actual loss of value in the goods we get back; it is not a fixed charge, not a restocking fee and not a penalty for cancelling. We assess it case by case, we tell you the amount and exactly what it is for, and you are free to disagree: challenging a deduction costs you none of your rights and you can take the matter to court. We do not deduct for outer packaging you discarded in the ordinary course of opening the parcel. Damage caused in the return parcel is a separate matter: the return journey is at your risk under clause 15, so damage in transit back to us is not a regulation 34(9) deduction but a question of whether the goods reached us in a resaleable state — pack them properly.
Tell us first. Email info@bio-swiss.com with your order number and say what you are returning and why. We reply with the return address and a reference to mark on the parcel, and we do not accept returns at our registered office. If a parcel reaches us without a reference we will try to match it to an order and we will ask you for proof of posting to help us do that; where we genuinely cannot identify the order or the sender we cannot refund it, which is the whole reason for emailing first. Your cancellation takes effect from when you tell us, not from when the parcel arrives, so email us inside the 14 days even if the parcel goes later.
Under the Consumer Rights Act 2015 goods must be of satisfactory quality, fit for purpose and as described. If a jar arrives damaged, leaking, wrongly supplied, short-dated or past its date, or turns out to be faulty, email info@bio-swiss.com with your order number, the batch code and a photograph. You have 30 days from delivery to reject the goods for a full refund, and that is your choice, not ours: inside the 30 days we will not push a replacement on you instead of the refund you asked for. The 30 days pause while you are waiting for a repair or replacement you agreed to. After 30 days you may ask for a replacement, and if that fails, is not possible or would cause you significant inconvenience, you can have a price reduction or reject the goods. For those remedies, where a fault shows within six months of delivery, the law presumes it was there at delivery unless we can show it was not. After that the burden is yours, and you can still bring a claim for up to six years in England and Wales, or five years in Scotland. The law requires us to bear the cost of returning goods you reject, and we do: we either send a prepaid label or collect, or we reimburse the reasonable cost of your postage, whichever suits you better.
These rights apply whether or not the seal is broken, and nothing on this page excludes or limits them. We may ask for the batch code, photographs and the return of the product so we can trace the batch; that is how a quality issue is investigated and it does not affect your rights. Where you reject goods, the Act asks you to make them available to us, and we collect them or pay for their return. Where you exercise the final right to reject more than six months after delivery, section 24(8) of the Consumer Rights Act 2015 allows us to make a deduction for the use you have had, and we will tell you the amount and the basis for it.
These products are food, not medicinal products. Nothing on this site, on our packaging or in our marketing is intended to diagnose, treat, cure or prevent any disease. Our policy is that nutrition and health claims use the wording of the GB register of authorised nutrition and health claims within its conditions of use, that botanical ingredients are described within the rules that apply to claims still awaiting assessment, and that an ingredient with no authorised claim is described by what it is and how much of it there is. If you think a line falls short of that, tell us and we will review it and correct it where you are right. A food supplement is not a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the stated dose. Keep out of the reach of children. Store as directed on the label. Our products support normal physiological function; they do not guarantee an outcome for any individual, and the absence of a subjective result is not a fault in the product or a ground for a refund outside clauses 15 and 19. If you believe we have described a product inaccurately, that is a quality and description issue and clause 19 applies.
You decide whether a product is suitable for you. The full ingredient list, the dose and the allergen information are printed on the jar and published on the product page before purchase; read them before you buy and again before you take the product. Our products are not intended for use if you are pregnant or breastfeeding. Talk to your doctor or pharmacist before use if you are trying to conceive, under medical supervision, taking prescription medication or managing a medical condition. Stop taking the product and seek medical advice if you react badly to it, and tell us so we can look at the batch. A reaction to an ingredient we have correctly declared on the label and the product page is not, by itself, evidence that the product was defective; that is a point about causation, not an exclusion of liability, and our liability under the Consumer Protection Act 1987 is unaffected. Where an ingredient or allergen was missing, wrong or misleading on the label, that is our failure and nothing here limits what you can claim.
If you have a medical condition, your doctor decides. Not our website.
Refunds are made to the original payment method unless we agree otherwise with you. On a change-of-mind cancellation we refund within 14 days of getting the goods back, or within 14 days of your giving us evidence that you have sent them, whichever is earlier; until one of those happens regulation 34(5) entitles us to hold the refund. A refund paid on evidence of sending covers the goods you told us you were returning. Where those goods do not reach us, or reach us short or swapped, the refund for them is repayable, because the return parcel is at your risk under clause 15, unless the loss was our doing; where they reach us used or unsealed, clause 16 applies and the refund for them is repayable. Where you cancel before dispatch, we refund within 14 days of your telling us. On faulty, damaged or wrongly supplied goods we refund within 14 days of accepting the claim. We do not refund to a different card or to a third party unless you ask us to and we agree it in writing, and we do not issue both a refund and a replacement for the same item. If a parcel we have already refunded or replaced reaches you afterwards, the goods in it are still ours: tell us, and either send them back at our cost or keep them and pay for them, whichever you prefer.
If something is wrong with an order, come to us first: we resolve most things within a couple of working days and it is faster than any dispute process. We are not asking you to give anything up by doing so, and nothing in this clause stops you going to your card issuer, your bank or the courts. If you do raise a chargeback, we give your issuer the information relevant to answering it: the order and payment record, the terms in force on the day you ordered, the delivery address, the dispatch confirmation, the carrier's tracking and proof of delivery and our correspondence with you, and, where the claim is that you did not place or did not receive the order, the account, device and order-history records that bear on that. We put our side of it, and we share nothing that is not relevant to the claim. Where a payment is reversed and the goods were properly supplied, the price remains due to us as a debt and the goods remain our property until it is paid: we may ask you to pay it or, if you would rather, to return the goods to us unused and at your cost instead of paying, and we may require cleared payment in advance on future orders. We do not charge you our costs of handling a consumer payment dispute.
We may decline future orders, decline to open or continue an account, withdraw promotional codes and require payment in advance where there is a pattern of returns inconsistent with normal personal use, repeated claims of damage, shortage or non-delivery that are unevidenced or that our checks do not support, including across accounts, addresses or payment cards we reasonably believe are linked, abuse of our staff, or where we reasonably suspect resale or fraud. We will tell you if we do, and which of the grounds in this clause applies. We do not refuse custom because a customer exercised a legal right: cancelling, rejecting faulty goods, complaining or disputing a payment on reasonable grounds are not, on their own, reasons we act on. This clause is about whether we sell to you again. It does not affect your rights on an order already placed, which remain exactly as the law provides.
Retail orders through bio-swiss.com are for personal use. We may decline or cancel orders that appear to be for resale and may refuse quantities inconsistent with personal use. You must not relabel or repackage our products, alter or remove batch codes, labelling or best-before dates, make any claim about them that is not on the GB register of authorised claims, or hold yourself out as an authorised stockist, distributor or ambassador. If you do resell, you become a food business operator in your own right with your own legal duties on labelling, storage, traceability and withdrawal, and you have no licence to use our name, logo, label artwork or photography. Wholesale, distribution and ambassador supply exists only under a separate written agreement signed by us; no such arrangement arises from a retail order, a conversation, an email exchange, a sample or the use of a discount code. A code we issue to an ambassador under a signed agreement is governed by that agreement, and stock for resale is supplied on trade invoices under it, not through the retail checkout.
Use the site lawfully and for your own shopping. Do not scrape it, access it in bulk by automated means, probe or test its security, interfere with its operation, upload anything harmful, submit false orders, or copy it or its content to run a competing shop. Keep your account details accurate and your password to yourself. You are responsible for orders placed through your account where that was your doing or the result of your not keeping your password reasonably safe; you are not responsible for orders placed through your account by someone else without your authority where that was not your fault. If that happens, tell us promptly and change your password: we check the order, payment and delivery records, and where an order was genuinely placed without your authority we do not hold you to it. An order placed by someone you allowed to use your account, device or payment card is not unauthorised, and goods from an order you report as unauthorised that reached you or your address must be returned to us, at our cost, or paid for. We may suspend or withdraw access where the site is being misused, and we may report unlawful activity.
The BIO SWISS name and logo, our product names, text, photography, film, renders, label artwork and the design of these pages belong to us or are licensed to us, and are protected by copyright, trade mark and other rights. You may link to our pages and share them as published. You may not use our names, words, images or artwork in your own advertising, marketplace listings, packaging, website or training materials without our written permission, and you may not use them to imply an endorsement, partnership or distribution arrangement that does not exist. Wholesale and ambassador partners receive a defined, limited licence in their own agreement. We enforce these rights.
We are liable to you for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill, and we do not cap that liability at the price you paid. We are not liable for loss that was not foreseeable; for loss of profit, loss of business, loss of contracts, loss of opportunity, loss of goodwill or business interruption, none of which a consumer purchase of this kind is made for; or for loss to the extent it is caused by your using a product otherwise than in accordance with its label, the stated dose, the storage instructions or medical advice.
We do not exclude or limit our liability where it would be unlawful to do so. That includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; under the Consumer Protection Act 1987, including section 2(3); for the statutory terms that goods be of satisfactory quality, fit for purpose and as described and that services be performed with reasonable care and skill; for your 30-day short-term right to reject and your other remedies under the Consumer Rights Act 2015; and for your right to cancel a distance contract within 14 days. Nothing in this clause, and nothing anywhere on this page, takes away a right the law gives you as a consumer. If any part of this clause is found to go further than the law allows, it is read down to what the law allows and the rest stands.
If we or an authority identify a safety or quality issue with a batch, we may withdraw or recall it. We will contact affected customers using the order details you gave us, tell you what the issue is and what to do, and ask you to stop using the product. For affected product you bought from us as a consumer, we refund in full or replace, at your choice, once for each unit, and we pay the cost of returning or disposing of it. Business customers are dealt with under section 04 and their agreement. Keep your email address current so we can reach you. Nothing in this clause limits your rights, and acting on a recall does not prejudice any claim you have.
We are not liable for a failure or delay in performing this contract caused by an event outside our reasonable control, including carrier or postal failure, extreme weather, fire, flood, epidemic, industrial action, failure of utilities or telecommunications, interruption in raw materials or manufacturing, customs or regulatory hold, and act of government. Where such an event occurs we tell you promptly and either agree a new delivery date with you or cancel the undelivered part of the order and refund it in full. This clause does not displace your rights under clause 11: if delivery was late and you had told us a date was essential, or you have given us a further deadline and we have missed it, you can end the contract and take a refund whatever the cause.
We handle personal data as set out in our Privacy Policy, which is linked at the foot of every page; it is information we give you under data protection law, not a term of this contract. The controller for this website and shop is BIO SWISS LTD, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. Shopify and our carriers and payment providers process order, delivery and payment data on our behalf or as controllers in their own right as described in that policy. We keep order, payment, delivery, returns, claims and payment-dispute records for six years after your last order, because tax law requires us to keep transaction records and because we may need them to establish or defend a legal claim; we keep the record used for clause 24 on the basis of our legitimate interests in preventing fraud and abuse. You can ask for access to your data, for it to be corrected, restricted or erased, and object to its use, and you can complain to the Information Commissioner's Office. Where the law lets us keep a record despite an objection or an erasure request, for example because tax law requires it or we need it for a legal claim, we keep it and tell you why.
Where a product is offered on a subscription, auto-renewing or other continuing basis, the pre-contract information, renewal reminders, cooling-off and cancellation rights required by law are given at the point of sale and form part of that arrangement. Nothing on this page reduces them, and you will never be enrolled in a continuing arrangement without being told clearly, before you pay, what you are signing up to, what it costs, when it renews and how to stop it.
We update these terms when the law, our products or our logistics change. The version number and date at the top of this page show which set is current. The terms in force on the day you placed your order govern that order, and we do not apply later changes to it retrospectively. Where a change affects a subscription or other continuing arrangement we give notice before it takes effect, and you may end the arrangement without charge if you do not accept it.
Email info@bio-swiss.com with your order number and what went wrong. One person owns the matter to the end and you get an answer in writing with a decision and what we will do; we aim to acknowledge a complaint within two working days and to give a final written response within 30 days. We are not a member of a certified alternative dispute resolution scheme and we are not obliged to use one. If we cannot settle your complaint through our own process, we will tell you in writing, name an ADR provider competent to deal with a retail dispute of that kind and the provider's website, and say whether we are willing to use it, as regulation 19 of the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 requires. Complaining to us costs you none of your rights: your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are unaffected, free independent advice is available from Citizens Advice, which can also pass a complaint to Trading Standards, and you may take the matter to court.
These terms, and any dispute arising out of them or out of an order, are governed by the law of England and Wales, and you may bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts, and we will only bring proceedings against you in the courts of the country where you live. If you live outside the United Kingdom, nothing here removes the protection given to you by the mandatory consumer law of the country in which you are habitually resident, or your right to bring proceedings there. For business customers, the courts of England and Wales have exclusive jurisdiction.
Each paragraph of these terms operates separately: if a court or other authority finds any paragraph or part of a paragraph unlawful or unenforceable, it is severed or read down and the remaining paragraphs continue in force. If we delay in enforcing a term or do not enforce it on one occasion, we do not lose the right to enforce it later. We may transfer our rights and obligations under this contract to another company, in which case your rights are unaffected and we tell you in writing; you may not transfer yours without our written consent. This contract is between you and us and no other person has any right to enforce it. These terms are concluded in English; where we publish a translation, the English text prevails except where mandatory consumer law in your country of residence provides otherwise.
Consumer protections exist to protect consumers. They do not apply to a business purchase. Where you buy wholly or mainly for a business purpose, for resale, or as a wholesale, distribution or ambassador partner, this section applies and the consumer provisions above do not; nor do our Returns & Refunds and Shipping & Delivery pages, which are written for consumers, except where your signed agreement expressly adopts part of them. Clause 3 of section 03 governs which of the two you are, and nothing here applies to anyone who is in fact a consumer.
Wholesale, distribution and ambassador supply is governed by a separate written agreement signed by us, which sets out prices, margins, minimum quantities, territory, term and termination. No such agreement arises from a retail order, an email exchange, a sample, a discount code or a conversation. Where that agreement conflicts with this page, the agreement prevails for business supply.
A business purchase is not a consumer contract. There is no distance cancellation right, no short-term right to reject and no statutory consumer remedy. Goods are returnable only where they are defective, not as described or wrongly supplied, and only where notified to us in writing with photographs and batch codes within 7 days of delivery for a defect apparent on reasonable inspection, or within 7 days of discovery and in any event within the product's shelf life for a defect that is not, and returned unused in their original packaging with our written authorisation. Our liability for defective goods is, at our option, replacement or credit of the price paid.
Prices are those in your signed agreement, or in the trade price list we supply with it, current at the date we accept the order, exclusive of VAT and carriage. Goods bought through the retail checkout are sold at the retail price shown there, which includes VAT. Payment is due in cleared funds on the terms stated on the invoice, time being of the essence, and late payment carries interest and fixed-sum compensation under the Late Payment of Commercial Debts (Interest) Act 1998. Risk passes on delivery. Title does not pass until we have received payment in full of all sums owed on any account, and until then the goods must be stored separately, identified as ours, kept insured and not altered; you grant us and our agents an irrevocable licence to enter any premises where the goods are or may be stored, at any reasonable time and on reasonable notice where circumstances allow, to inspect or recover them, and we may also recover the price as a debt.
We are not liable to a business customer for loss of profit, loss of business, loss of revenue, loss of contracts, loss of anticipated savings, loss of goodwill, business interruption, product recall costs, or any indirect or consequential loss, however arising. Our total liability to a business customer in connection with each order is limited to the price paid for that order. We exclude the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 so far as the law allows; where the Unfair Contract Terms Act 1977 subjects that exclusion or any limit in this paragraph to a test of reasonableness, it applies only to the extent it is reasonable, and the remedy in the paragraph above is given in its place. Nothing in this paragraph limits liability for death or personal injury caused by negligence, for fraud, under the Consumer Protection Act 1987, or for anything else that cannot lawfully be limited.
A business customer reselling our products must do so only in the territory and channels permitted by its agreement, must not alter the product, its label, its batch coding or its packaging, must not make any claim about the product that we have not approved in writing or that is not on the GB register of authorised claims, must comply with the food and consumer law of the market it sells into, must hold adequate insurance, must keep traceability records and must cooperate fully and immediately with any withdrawal or recall. We may terminate supply immediately on written notice for breach of these conditions, for insolvency, or for conduct damaging to the brand, and we may suspend deliveries while a breach is investigated. On termination all outstanding sums fall due and use of our names and artwork stops.
For business customers, these terms together with any signed written agreement constitute the entire agreement between us and supersede all prior discussions, representations, quotations and understandings. A business customer acknowledges that it does not rely on any statement, forecast, margin projection or representation not expressly set out in writing in that agreement. Nothing in this paragraph limits liability for fraudulent misrepresentation, and this paragraph does not apply to a consumer.
Yes, if the seal is intact. Tell us within 14 days of delivery and send it back within 14 days of telling us. Email info@bio-swiss.com first for the return address. Sealed and unopened means a refund of the product price and the standard outbound delivery you paid. You pay the return postage and you carry the risk of the return parcel until it reaches us.
Once the seal is broken the change-of-mind right no longer applies, because supplements are sealed for hygiene. That is regulation 28(3)(b), not a house rule. If you send an opened jar back on a change of mind we will not refund it, but it is still your property: we will hold it, tell you, and either send it back at cost or dispose of it if you ask. Your rights over faulty or wrongly supplied goods are untouched.
A product that did not give you the result you hoped for is not, for that reason alone, faulty. If the jar is still sealed and you are within 14 days of delivery, you can cancel for any reason, this one included. Once a jar is opened and in use, or the 14 days have passed, a refund depends on the product being faulty, not as described or unfit for purpose. If the product itself is defective, damaged, wrongly supplied, not as described or out of date, that is a different matter and is covered in full above.
Email info@bio-swiss.com with your order number, the batch code on the jar and photographs of the outer box, the packaging and the product. Within 48 hours helps us win the claim against the carrier and gets you a replacement faster, but it is not a deadline on your rights: you have 30 days from delivery to reject it for a full refund whether or not the jar is open, and the law requires us to cover the cost of sending it back.
No. The 48-hour window is for damage you can see when the parcel arrives. A fault you could not reasonably have spotted on delivery is not caught by it. Tell us when you find it. Inside 30 days you can reject the goods for a full refund. Where a fault shows within six months of delivery and you ask for a repair or replacement, a price reduction or final rejection, the law presumes it was there at delivery unless we can show otherwise.
Ours, unless you told the carrier to leave it there. Goods stay at our risk until they reach you or someone you nominated. If you asked the carrier to hand it to a named neighbour or to collection-point staff, risk passed when they took it; if you asked for it to be left unattended in a safe place, we look at the carrier's record and your instruction together and give you our answer in writing. If nobody asked for it to be left out and it has not reached you, email us: once we have checked with the carrier, and you have given us any declaration of non-receipt we ask for, we replace it or refund you.
Please do not. A parcel that arrives without a reference is hard to match to an order; we will try, and we will ask you for proof of posting, but if we genuinely cannot identify the order we cannot refund it. Email us first and we give you the return address and a reference. Note that your cancellation counts from when you email us, not from when the parcel lands.
No. They are food supplements, not medicines, and they are not intended to diagnose, treat, cure or prevent any disease. They are not intended for use if you are pregnant or breastfeeding. If you are trying to conceive, taking prescription medication or under medical supervision, ask your doctor or pharmacist before use.
On a cross-border delivery, possibly yes. Import VAT, duty and carrier handling fees are set by the destination country, collected by the carrier and payable by you. They are not included in the checkout price and we cannot calculate them in advance, but if we did not tell you before you ordered that such charges may be payable, they are ours and we cover them.
Not on a retail order. Retail purchases are for personal use, we may limit quantities, and reselling makes you a food business operator with your own legal duties and gives you no right to our name or artwork. Wholesale, distribution and ambassador supply runs on separate written terms, which are not consumer contracts. Email info@bio-swiss.com and ask for the trade terms.
England and Wales, and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may use your own courts, and we would only sue you in yours. If you live outside the UK, the mandatory consumer protections of your country of residence still apply and you may bring a claim there.
info@bio-swiss.com. Include your order number, and for anything damaged or wrong, the batch code from the jar and photographs. One address, read by a person, answered in writing. Notices under these terms can be sent to that address or by post to the registered office in section 01; email is faster.
We are not a member of a certified alternative dispute resolution scheme and we are not obliged to use one. If our own complaints process does not settle the matter, we will write to you, name an ADR provider competent to handle a retail dispute of that kind with its website, and tell you whether we are willing to use it — regulation 19 of the ADR Regulations 2015 requires that of us and we will do it. None of this costs you a right: free independent advice is available from Citizens Advice, which can refer a complaint to Trading Standards, and you may take the matter to court.
Questions about any of this: info@bio-swiss.com
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